Privacy policy

Introduction

Tightora ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tightora.myshopify.com, make a purchase, or otherwise interact with our services. This policy applies to all users in the United States, including residents of California and other states with specific privacy laws.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. If you have any questions or need assistance regarding this Privacy Policy or your personal information, please contact us at content@tightora.shop, by phone at 740-925-9997, or by mail at 10 Sherwick Ct, Sicklerville, NJ 08081, United States.

Information We Collect

We collect several categories of personal information from and about users of our website and services. The categories of information we collect depend on how you interact with us and may include:

Information You Provide Directly

When you place an order, create an account, sign up for our newsletter, contact customer service, or otherwise communicate with us, you may provide:

  • Identifiers and contact information: Name, billing address, shipping address, email address, and telephone number
  • Payment information: Credit card or debit card number, expiration date, CVV code, and billing address (processed securely through our third-party payment processors; we do not store complete payment card details on our servers)
  • Account credentials: Username, password, and account preferences if you create an account
  • Order information: Purchase history, product preferences, shipping preferences, and related transaction details
  • Communications: Information contained in your messages to us, including customer service inquiries, product reviews, feedback, and survey responses

Information Collected Automatically

When you visit our website, we and our service providers automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

  • Device and browser information: IP address, device type, operating system, browser type and version, unique device identifiers, mobile network information
  • Usage data: Pages visited, time and date of visits, time spent on pages, clickstream data, referring/exit pages, search terms entered on our site
  • Location information: General geographic location inferred from IP address
  • Cookie and tracking data: Information collected through cookies, pixel tags, and similar technologies as described in the Cookies and Tracking section below

Information from Third Parties

We may receive information about you from third-party sources, including:

  • Service providers who help us process payments, fulfill orders, or provide analytics
  • Advertising networks and social media platforms when you interact with our ads or social media pages
  • Data brokers or aggregators that provide demographic or interest-based information
  • Publicly available sources

How We Use Your Information

We use the personal information we collect for various business and commercial purposes, including:

Order Processing and Fulfillment

  • Processing and completing your transactions and delivering products you have ordered
  • Calculating and collecting applicable sales tax based on your shipping destination
  • Communicating with you about your orders, including order confirmations, shipping notifications, and delivery updates (standard delivery time is 3-5 working days with free shipping within the United States)
  • Processing returns, exchanges, and refunds in accordance with our 30-day return policy

Customer Service and Support

  • Responding to your questions, comments, and requests
  • Providing customer support and troubleshooting
  • Handling disputes and resolving complaints
  • Notifying you about changes to our services, policies, or terms

Account Management

  • Creating and managing your account if you choose to register
  • Maintaining your order history and preferences
  • Authenticating your identity and preventing fraud

Marketing and Communications

  • Sending promotional emails, newsletters, and marketing materials about our products, special offers, and new arrivals (with your consent where required)
  • Personalizing marketing messages based on your purchase history and preferences
  • Conducting surveys, contests, and promotions

Website Improvement and Analytics

  • Analyzing how visitors use our website to improve functionality, performance, and user experience
  • Understanding customer preferences and shopping patterns
  • Testing new features and conducting research
  • Monitoring and analyzing trends, usage, and activities

Security and Fraud Prevention

  • Protecting against, identifying, and preventing fraud, unauthorized transactions, and other illegal activities
  • Securing our systems and networks
  • Enforcing our terms and conditions and other policies

Legal Compliance

  • Complying with legal obligations, court orders, and regulatory requirements
  • Maintaining records for tax, accounting, and regulatory purposes
  • Protecting our rights, property, and safety and those of our customers and others

How We Share Your Information

Tightora does not sell or rent your personal information to third parties for their own marketing purposes. We share your personal information only in the limited circumstances described below:

Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. These service providers include:

  • E-commerce platform: Shopify, which hosts our online store and provides e-commerce infrastructure
  • Payment processors: Third-party payment gateways that securely process credit card and other payment transactions
  • Shipping and fulfillment providers: Carriers and logistics companies that deliver your orders
  • Email service providers: Platforms that help us send transactional and marketing emails
  • Analytics providers: Services that help us understand website traffic, user behavior, and marketing effectiveness
  • Advertising networks: Platforms that help us deliver targeted advertisements
  • Customer service tools: Software that helps us manage customer inquiries and support
  • Cloud storage and hosting providers: Services that store and process data on our behalf

Legal Requirements and Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
  • Enforce our Terms of Service, this Privacy Policy, or other agreements
  • Detect, prevent, or address fraud, security, or technical issues
  • Protect against harm to the rights, property, or safety of Tightora, our customers, or the public as required or permitted by law

Business Transfers

If Tightora is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

With Your Consent

We may share your information with third parties when you have given us your express consent to do so.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and interactions with our website. These technologies help us provide, improve, and secure our services, as well as deliver relevant advertising.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to website owners. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remaining on your device until they expire or you delete them).

Types of Cookies We Use

  • Essential cookies: Necessary for the website to function properly, including enabling you to navigate the site, use shopping cart features, and access secure areas
  • Performance and analytics cookies: Collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages, helping us improve website performance
  • Functionality cookies: Remember your preferences and choices (such as language, region, or login credentials) to provide enhanced, personalized features
  • Advertising and targeting cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of advertising campaigns; may be set by us or our advertising partners

Third-Party Cookies and Tracking

We work with third-party service providers, including analytics providers (such as Google Analytics) and advertising networks, that may use cookies and similar technologies to collect information about your online activities over time and across different websites. This information may be used to provide targeted advertising based on your interests and to measure advertising effectiveness.

Your Cookie Choices

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse all cookies or to alert you when a cookie is being sent. You can also delete cookies that have already been placed on your device. Please note that if you disable or refuse cookies, some features of our website may not function properly, and you may not be able to access certain areas or make purchases.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org or www.youronlinechoices.com.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want your online activities tracked. Because there is no common understanding of how to interpret DNT signals, our website does not currently respond to browser DNT signals. Instead, you may use the cookie management options described above or the opt-out mechanisms provided by third-party advertising networks.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. This section describes those rights and how to exercise them.

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

  • Identifiers: Name, postal address, email address, telephone number, IP address, device identifiers
  • Customer records information: Billing address, shipping address, payment card information
  • Commercial information: Purchase history, products viewed or considered, shopping behavior
  • Internet or network activity: Browsing history on our website, search history, interactions with advertisements
  • Geolocation data: General location inferred from IP address
  • Inferences: Preferences, characteristics, and likely interests derived from the above information

Sources of Personal Information

We collect personal information directly from you, automatically through your use of our website, and from third-party sources such as service providers, advertising networks, and data analytics providers.

Purposes for Collecting Personal Information

We collect and use personal information for the business and commercial purposes described in the "How We Use Your Information" section above.

Categories of Third Parties with Whom We Share Personal Information

We share personal information with the categories of third parties described in the "How We Share Your Information" section above, including service providers, payment processors, shipping carriers, analytics providers, advertising networks, and cloud hosting services.

Your California Privacy Rights

As a California resident, you have the following rights:

Right to Know: You have the right to request that we disclose the following information covering the 12 months preceding your request:

  • The categories of personal information we collected about you
  • The categories of sources from which we collected the personal information
  • The business or commercial purposes for collecting or selling personal information
  • The categories of third parties with whom we share personal information
  • The specific pieces of personal information we collected about you

Right to Delete: You have the right to request that we delete personal information we collected from you, subject to certain exceptions permitted by law (such as information necessary to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights).

Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. While we do not sell personal information in exchange for money, we may share certain information (such as identifiers and browsing behavior) with advertising networks for targeted advertising purposes, which may constitute a "sale" or "share" under California law. See the "Do Not Sell or Share My Personal Information" section below.

Right to Limit Use of Sensitive Personal Information: If we collect and use sensitive personal information for purposes beyond those permitted under California law, you have the right to limit such use. We do not currently collect or use sensitive personal information in ways that trigger this right.

Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices or rates, provide a different level or quality of goods or services, or suggest that you will receive different prices or quality of goods or services for exercising your privacy rights.

Do Not Sell or Share My Personal Information

While Tightora does not sell your personal information to third parties for monetary consideration, we may share certain information with advertising partners for online advertising purposes, which may be considered a "sale" or "share" under California law.

We may share the following categories of personal information for targeted advertising:

  • Identifiers (such as IP address and device identifiers)
  • Internet or network activity information (such as browsing behavior and interactions with advertisements)
  • Inferences drawn from the above to create a consumer profile

California residents have the right to opt out of such sharing. To exercise your right to opt out, you may:

  • Use cookie preference tools or browser