Refund policy

Return Window

At Tightora, we want you to be completely satisfied with your purchase. We accept returns within 30 days of the delivery date. This 30-day return window is our own policy—U.S. law does not provide a statutory cooling-off period for most online purchases. To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging, tags, and included accessories.

Conditions for Returns

To qualify for a return and refund, your item must meet the following requirements:

  • Unused and undamaged: The item must show no signs of use, wear, or damage after delivery.
  • Original condition: All items must be returned in the same condition in which they were received, including original packaging, labels, and any accessories or documentation.
  • Proof of purchase: A receipt, order confirmation, or other proof of purchase is required.

Items that do not meet these conditions, or that are received after the 30-day return window has closed, may not be eligible for return or refund. All returned items are inspected upon arrival to verify that they satisfy these requirements.

How to Initiate a Return

To start a return, please contact our customer support team:

When you contact us, please provide your order number and a brief description of the reason for your return. Our team will review your request and, if approved, provide you with detailed return instructions and a prepaid return shipping label.

Return Shipping

Tightora provides free return shipping for all eligible returns within the United States. Once your return is approved, we will email you a prepaid return shipping label. Please use this label to ensure proper tracking and handling of your return. Securely package the item in its original packaging (or suitable protective packaging) and affix the label to the outside of the package.

Returns should be sent to the following address:

Tightora
10 Sherwick Ct
Sicklerville, NJ 08081
United States

Please retain your shipping receipt or tracking number until your return has been processed. We are not responsible for items lost or damaged during return transit if the prepaid label and instructions were not followed.

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a reasonable time frame—typically within 5 to 10 business days after we receive and inspect the return.

Please note that depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account. Shipping charges (if any were paid) are non-refundable, except in cases where the return is due to our error (such as receiving a defective, damaged, or incorrect item).

Non-Returnable Items

Certain items are not eligible for return due to health, safety, or hygiene reasons, or because of their nature. Non-returnable items include, but are not limited to:

  • Items marked as final sale or non-returnable at the time of purchase
  • Personalized or custom-made products
  • Intimate apparel, swimwear, or other hygiene-sensitive items (unless defective or incorrect)
  • Perishable goods
  • Digital products or downloadable software
  • Gift cards

If you have questions about whether a specific item is returnable, please contact us before initiating a return.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund (following the process above) and place a new order for the item you prefer. This ensures you receive the correct product as quickly as possible.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at content@tightora.shop or 7409259997. We will work with you to resolve the issue at no cost to you. In these cases:

  • No cost to you: We will provide a prepaid return label and arrange for a replacement or full refund, including any original shipping costs.
  • Photographic evidence: We may ask you to provide photos of the damaged or incorrect item to help us improve our quality control and expedite your claim.
  • Priority handling: Claims for damaged, defective, or incorrect items are processed as quickly as possible.

Order Cancellation

You may cancel your order at no charge before it has been shipped. To request a cancellation, contact us immediately at content@tightora.shop or 7409259997 with your order number. We process and ship orders quickly—typically within 1 to 2 business days—so please contact us as soon as possible.

Once an order has shipped, it cannot be cancelled; however, you may return it for a refund following the return process described in this policy, within the 30-day return window from the delivery date.

Contact Us

If you have any questions about our Return & Refund Policy, need assistance with a return, or wish to discuss a specific situation, please reach out to our customer support team:

  • Email: content@tightora.shop
  • Phone: 7409259997
  • Address: Tightora, 10 Sherwick Ct, Sicklerville, NJ 08081, United States

We are committed to providing excellent customer service and will respond to all inquiries promptly.